{"id":186,"date":"2026-05-03T18:19:21","date_gmt":"2026-05-03T18:19:21","guid":{"rendered":"https:\/\/hookie.ro\/?page_id=186"},"modified":"2026-06-01T15:40:19","modified_gmt":"2026-06-01T12:40:19","slug":"termenii-si-conditii","status":"publish","type":"page","link":"https:\/\/hookie.ro\/en\/termenii-si-conditii\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"

Terms and conditions<\/h1>\n
    \n
  1. General Information<\/strong><\/li>\n<\/ol>\n

    This site is operated by Hookies Cookies SRL. By placing an order on the site, the customer declares that he\/she has read, understood and accepted the terms and conditions set out below.<\/p>\n

      \n
    1. Placing orders<\/strong><\/li>\n<\/ol>\n

      Orders are placed exclusively online via the website.<\/p>\n

      Once the order is finalized, it is automatically registered in the system and requires no further confirmation from us.<\/p>\n

        \n
      1. Payment method<\/strong><\/li>\n<\/ol>\n

        Payment for orders is made exclusively online, by bank card, at the time of order.<\/p>\n

        Unpaid orders are not processed.<\/p>\n

          \n
        1. Order picking<\/strong><\/li>\n<\/ol>\n

          Orders can be picked up Monday through Friday, between 08:00 - 20:00, from the location indicated on the website and within 24h after placing your order.<\/p>\n

          The customer is responsible for picking up the order within the selected or communicated interval.<\/p>\n

            \n
          1. Products and presentation<\/strong><\/li>\n<\/ol>\n

            The products on sale are home-made.<\/p>\n

            The images presented on the website are for information purposes only and there may be slight differences in appearance, color or presentation from the product delivered, without affecting its quality.<\/p>\n

              \n
            1. Complaints<\/strong><\/li>\n<\/ol>\n

              Any problem related to the quality or conformity of the products must be reported within 2 hours of picking up the order to the following e-mail address comenzi@hookie.ro<\/a> or by phone.<\/p>\n

              Each complaint is analyzed individually. In the event of a non-conformity with the order placed or a quality defect, the product will be replaced or its value will be returned, as appropriate.<\/p>\n

              To resolve your complaint, we may request additional information or photos of the product.<\/p>\n

                \n
              1. Food and the right of withdrawal<\/strong><\/li>\n<\/ol>\n

                According to the applicable legislation, foodstuffs prepared to order and perishable foodstuffs do not benefit from the right of return after removal, unless they are non-conforming or defective in quality.<\/p>\n

                  \n
                1. How the site works<\/strong><\/li>\n<\/ol>\n

                  We constantly strive to keep the site running smoothly, but we cannot guarantee that there will be no technical errors or temporary interruptions.<\/p>\n

                  We accept no responsibility for any malfunctions caused by third party services or infrastructure.<\/p>\n

                    \n
                  1. External links<\/strong><\/li>\n<\/ol>\n

                    The Site may contain links to sites operated by third parties. We are not responsible for their content or policies. Access is at the user's own risk.<\/p>","protected":false},"excerpt":{"rendered":"

                    Termeni \u0219i condi\u021bii Informa\u021bii generale Prezentul site este operat de Hookies Cookies SRL. Prin plasarea unei comenzi pe site, clientul declar\u0103 c\u0103 a citit, \u00een\u021beles \u0219i acceptat termenii \u0219i condi\u021biile prezentate mai jos. Plasarea comenzilor Comenzile se plaseaz\u0103 exclusiv online, prin intermediul site-ului. Dup\u0103 finalizarea comenzii, aceasta este \u00eenregistrat\u0103 automat \u00een sistem \u0219i nu necesit\u0103 […]\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-186","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/hookie.ro\/en\/wp-json\/wp\/v2\/pages\/186","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hookie.ro\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hookie.ro\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hookie.ro\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hookie.ro\/en\/wp-json\/wp\/v2\/comments?post=186"}],"version-history":[{"count":27,"href":"https:\/\/hookie.ro\/en\/wp-json\/wp\/v2\/pages\/186\/revisions"}],"predecessor-version":[{"id":1461,"href":"https:\/\/hookie.ro\/en\/wp-json\/wp\/v2\/pages\/186\/revisions\/1461"}],"wp:attachment":[{"href":"https:\/\/hookie.ro\/en\/wp-json\/wp\/v2\/media?parent=186"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}